Very bad experience with Expedia, hotels.com and Madalina Postelnicu, the head of Customer Care at Expedia Romania

Update July 5th, 2018

As I got no response from Expedia Romania ( none whatsoever , in 3 weeks) I had to call Expedia US ( these guys know all about customer service! ) and I have got the names and number of  several  managers of Expedia Europe ( they seem to cover the Balkans as a separate region ). Just wrote them and we will see if Expedia is faster now. A case like this would have been impossible in Canada ( nor the US ) , but it seems standards are different in Eastern Europe. In the mean time, I loose revenue. Expedia, hopefully you are fast.

EXPEDIA ? THINK TWICE!

 

Very bad experience with Expedia, hotels.com and Madalina Postelnicu, the head of Customer Care at Expedia Romania

DO NOT PROVIDE ANY SERVICE TO EXPEDIA!

I am still in awe and waiting for a response. I’m a partner to them ( meaning my bnb supplies the product they want – hotel rooms ).  In fact, I was a partner to them until oine week ago…and due to unilateral termination of contract from them, this is history.

Their treatment is bad and their attitude is unprofessional.

It all refers to them not charging the credit card of a customer they provided, nor passing the credit card details, nor referring the problem to a supervisor. 

They will try to make you feel uncomfortable for not clicking THAT option, for not clicking another option or by simply suggesting you what you should have done. In any way, or in any lenght of conversation, they will not refer the problem to a supervisor.  

Actually, the supervisors will refuse to talk to you ( I overheard them in the call-center ).

Customer service, respect, good attitude with Expedia, Hotels.com, Hotels.it or Madalina Postelnicu ( Market Associate Eastern Europe, Expedia Group ) , the only one from whom I was able to get an email and a name ? Not a response, do not actually expect a response from Madalina, you will not get it.

Hopefully someone from Expedia will read this ( sooner or later ) and will want to respond to complaints no :  61639327 , 62446305 62851939 , 62674179

The text of the ( unresponded ) email here :

This is to acknowledge that your request/suggestion on ‘Call center experience’ with comments ‘Itinerary Number: complaints no : 61639327 , 62446305 62851939 , 62674179, Message: Dear Expedia, I am one of your partners, meaning a hotel in Buzau, Romania and I am writing to complain about the behaviour of your Romanian customer service treating partners. Especially Vlad and Madalina Postelnicu. Madalina Postelnicu terminated my contract with you. This is after I have badly treated by your employees Gergana ( I believe she is Expedia Bulgaria ), Vlad ( Expedia Romania ) and Madalina Postelonicu. All I have asked these people is to speak to a manager. Please refer this email to the competent supervisor, and NOT to Madalina Postelnicu. ‘ is received by www.hotels.com.

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Parcarea pe locul de handicapat – drept sau necesitate ?

M-am inflamat la povestea cu Manuela Harabor care a parcat un Jeep frumos pe locul rezervat handicapatilor, dupa care a chemat “comunitarul” sa-l goneasca pe Dide care o filma. Filmarea, explicatii si versiunea dcnews  aici , daca are cineva curiozitate.

Nu puteam scrie mai bine decit Dan Jiga: , care ducea de colo-colo oameni cu Skoda lui batrina, ca sa faca un bine societatii :

“Și ajung o dată la un loc pentru cei cu handicap, cu un prieten cu handicap locomotor, ocupat de un nene de gen tanti actrița. Omul meu mere în cârje. Dăm și de ocupant, care îmi spune că nu am abțibild de handicapat. ”

Si eu am un var cu handicap, si eu am ochelari de schimbat , buletine de refacut, carduri de sanatate de facut , etc. Dar nu mi-a trecut niciodata prin cap sa-mi iau abtibild, si nici sa ma bag, precum gaina , in fata. Daca Manuelele Harabor nu o faceau, poate cozile mele erau mai scurte.

PS. Dide nu e userist, din ce stiu eu pina acum. Se pare ca nici nu stia cine e Manuela Harabor. Eu stiam cine e Manuela Harabor, pentru care aveam o simpatie enorma de cind am vazut-o cu titele goale in Padureanca prin ’88, si pe care o plingeam pentru cum se lupta ea cu autismul lui fi-su.

Dide e un nebun care face ceea ce trebuia generatia mea sa faca in anii ’90.

Canada Day 2018

 

 

 

 

 

 

 

Canada’s national holiday is celebrated on July 1.

Canadians across the country and around the world show their pride in their history, culture and achievements. It’s been a day of celebration, since 1867.

As Canadians, we would like to invite everyone to celebrate with us

Best regards,
Tudor Seicarescu, Jim Hutchison, Sorin Ghinescu and the team

https://www.facebook.com/events/190783194911259/

Summer Start International Meetup @ Teahouse 5 & New Monday Meet

Edit June 7th. How it was ? ( New meetup on Monday 11th @ Ciurucuri )

To be part of this wonderful ( repeated ) event join this group : https://www.facebook.com/groups/bucharestmeetup/

If you have whatsapp, stay informed here : https://chat.whatsapp.com/FySd1PqtJAXHiLVWvEGKkd

Next Meetup :  Monday June 11th, 2018. Link here .

Tudor Seicarescu

PS. And a little personal thing, I’m a real estate agent for large farms and I sell vegetables to hypermarkets. Should I be able to help with anything agriculture, let me know.

Regular Summer Start Meetup
4th edition.
The event is Franco-Anglo-Spanish-Multilingual and is done with the help of Tables Francophones, an organization dedicated to the promotion of French Language as means to propagate love in the world.
We also like to mention the friends and patrons of the Teahouse 5 herself ( my favorite beer garden )
This is a networking event and it’s very informal – do not bring ties!
Bring good mood and be nice to the others. It’s not about aggresively selling your products to the others; more about understanding how one can help, in a nice manner.
Teahouse 5
Strada Olimpului 13, Bucuresti
June 6th 2018
7 pm