Do not use Expedia. Never. You will pay dearly

 

EXPEDIA DOES NOT RETURN YOUR CALLS!!! Never. 

Expedia East Europe will treat you like garbage. Here is proof.

Do not offer your services to Expedia as a hotel. Never.  They will not help, they will treat you bad and they will close your account. It looks like using them as a client is the same.

I had to call Expedia US to complain ( long international call )  and I got an escalation list like this:

 

aciuban@expedia.com ( Alexandru Ciuban ) 

alerch@expedia.com – Aneta Lerch

nkleiner@expedia.com and some phone numbers. I do not remember Kleiner’s first name ( it was over one month ago ) although I called numerous times.

Neither Kleiner ( which is like the big boss ), nor Lerch ( which was mentioned initially on top of the escalation list ), nor Ciuban are never returning their calls, nor their emails.

I contacted all of them initially of July 6th, and on August 18th I have no response from them. NO RESPONSE. This is proof they read the emails.

This is the text of the initial email. Expedia, will you kindly respond ? 

Wants response: Yes
Comment:
Itinerary Number:  complaints no : 61639327 , 62446305  62851939 ,  62674179, 
Message: Dear Expedia, 
I am one of your partners, meaning a hotel in Buzau, Romania and I am writing to complain about the behaviour of your Romanian customer service treating partners. Especially Vlad and Madalina Postelnicu. Madalina Postelnicu terminated my contract with you. This is after I have badly treated by your employees Gergana ( I believe she is Expedia Bulgaria ), Vlad ( Expedia Romania ) and Madalina Postelonicu. All I have asked these people is to speak to a manager. Please refer this email to the competent supervisor, and NOT to Madalina Postelnicu.     
This message was submitted on Hotels.com site via the "Email Us" page found at https://www.hotels.com/customer_care/email_us.html.
  
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.