EXPEDIA DOES NOT RETURN YOUR CALLS!!! Never.
Expedia East Europe will treat you like garbage. Here is proof.
Do not offer your services to Expedia as a hotel. Never. They will not help, they will treat you bad and they will close your account. It looks like using them as a client is the same.
I had to call Expedia US to complain ( long international call ) and I got an escalation list like this:
|email@example.com ( Alexandru Ciuban )
firstname.lastname@example.org and some phone numbers. I do not remember Kleiner’s first name ( it was over one month ago ) although I called numerous times.
Neither Kleiner ( which is like the big boss ), nor Lerch ( which was mentioned initially on top of the escalation list ), nor Ciuban are never returning their calls, nor their emails.
I contacted all of them initially of July 6th, and on August 18th I have no response from them. NO RESPONSE. This is proof they read the emails.
This is the text of the initial email. Expedia, will you kindly respond ?
Wants response: Yes Comment: Itinerary Number: complaints no : 61639327 , 62446305 62851939 , 62674179, Message: Dear Expedia, I am one of your partners, meaning a hotel in Buzau, Romania and I am writing to complain about the behaviour of your Romanian customer service treating partners. Especially Vlad and Madalina Postelnicu. Madalina Postelnicu terminated my contract with you. This is after I have badly treated by your employees Gergana ( I believe she is Expedia Bulgaria ), Vlad ( Expedia Romania ) and Madalina Postelonicu. All I have asked these people is to speak to a manager. Please refer this email to the competent supervisor, and NOT to Madalina Postelnicu. This message was submitted on Hotels.com site via the "Email Us" page found at https://www.hotels.com/customer_care/email_us.html.